CAF Support
Here you’ll find the right way to get help based on your needs — whether you’re just getting started, stuck with an issue, or need direct assistance from our team.
Documentation
Find step-by-step guides, setup instructions, and detailed explanations for the Category AJAX Filter plugin.
Submit a Support Ticket Pro Users
If you’re a CAF Pro user and need direct help, you can submit a support ticket to our team.
Free Plugin Support
If you’re using the free version of Category AJAX Filter, support is provided through the WordPress.org support forum for the plugin.
Frequently asked questions
Frequently asked questions about plugins
How do I contact support?
It depends on your plan. If you have an active Pro license, you can open a ticket through our support ticketing system. If you’re using the free version, you can get help through the official WordPress.org support forum.
Do you offer refunds?
Yes — we offer a 7-day refund window on Pro purchases.
Does support cover custom code or customization requests?
We cover anything related to using or troubleshooting an existing feature of the plugin. Requests for additional custom work beyond what the plugin already offers may be treated as a separate, paid service.
Is live chat available?
Yes, on the tickets page — though it’s only open during specific hours. Outside of that, just submit a ticket and we’ll respond as soon as we can; you’ll be notified by email once we reply.
How long does it take to get a response?
We typically respond within 12–24 hours. This may take a little longer on weekends or holidays.
What Website Owners and WordPress Experts Say
Our users love sharing their experiences! Thousands of website owners and WordPress professionals have tried our free
and pro plugins, and their feedback helps us grow and improve every day.
Odee Cool
I would like to say how impressed with the support I received from Trusty Plugins. I got feedback spontaneously and replies were prompt. Plus, my issues were resolved in no time.
Odee Cool
Brandon
They released an update as I was implementing it, added some nice sorting functionality. Needs a bit of code insertion for custom sorting. Free version works well.
Brandon
Penny
Really useful plugin and the pro version is well worth buying. Installing it helped me a lot on quite a complex, large Divi site. Support are excellent too – highly recommended!
Penny
Josh Merrick
This plugin is AWESOME! Exactly what I was looking for. Without loading the page you can filter the post by category and the Customer Support is EXCELLENT. Other developers don’t help much… But these guys are so responsive and will actually help when you need it.
Josh Merrick
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